Because we are a small company the best way
to contact us is via email at: admin@HotCarAccessories.com
We read all of our emails daily and will get
back with you within 24 business hours!
Each email is important to us as we endeavor
to satisfy all our customers.
All products are shipped via the United
States Postal Service (U.S.P.S.) Priority
Mail, insured against loss
or damage and signature required upon
unless requested otherwise or posted next to
When will I receive my product?
the normal time to receive these products is
one 7 to 10 days.
What if some of my products are in and
others are delayed?
Normally we will ship what is available and
include a note or email you letting you know
the rest will be on the way as soon as they
When will I receive a special order product?
Normally special order products take 3-4
weeks for delivery.
What method will my products be shipped?
All of our products are shipped from Spring
Most products are shipped via US Priority
Mail. However, some are shipped via UPS.
Every product has a description of what
method it will be shipped next to the
Postage and Handling price on the Product
What if some of my items I ordered are
shipped via US Mail and some UPS?
In that case you will receive two
deliveries. One from the US Mail Service and
one from UPS.
What if I haven't received my products
within the time specified?
Products delivered by US Mail may have to be
signed for if they are over $99.99.
If you are not home when your Postal Carrier
attempts the delivery they will hold it for
you at your
local US Post Office. Sometimes they will
leave a pink postcard informing you and
do not. Call your local US Post Office and
ask if they are holding a package for your
You may then go to the Post Office and pick
up your item.
If your product is being delivered by UPS
and you are not home they will either leave
it at your door or
leave you a postcard to call and arrange a
time that someone will be at your home to
sign for it.
What are things that can delay my
If your shipment is delayed there is a
reason for it.
Sometimes the shipment is delayed within the
Unfortunately, we have no control over that.
Shipping can be delayed by product
availability as well.
During the months of June to September it is
Hurricane Season for Florida.
If you see on the news that Florida is being
hit by a hurricane you can assume an extra
week for delivery.
Foreign addresses: Please keep
in mind we shipping is highly dependent on
your local Post Office or Postal System. We
can not control how long it takes your
package to get through your home countries
Customs Department. Packages can also be
held up in customs for many reasons,
including; broke open boxes, random
What if my product is lost or damaged
All of our shipments are covered under
insurance. You will always get another new
after the insurance process is gone through.
If your product is delayed it can be tracked
by either the US Postal Service or UPS.
If it is determined it is lost in the system
then you must contact the New Challenger
Store for instructions.
We will walk you through the claims
process. Unfortunately, each case has a
different time frame and procedure.
it or Return it!"
Our goal is that all of our loyal customers
are thrilled with the
that you purchase for us at the New
If you are unhappy in any way with
any product you purchased from us you may
within 30 days from ship date.
The following prerequisites apply:
(a) Product is returned in new,
unused and undamaged condition.
(b) If you receive your product damaged in
any way you must contact TCS
immediately upon receipt.
Under these circumstances you may ship the
item back to TCS and we will
send you a new one.
(c) Purchaser pays for shipping when
returning a product for any reason.
(d) Purchaser is responsible if product is
lost or damaged in transit upon returning
(e) The product must be received by
TCS within 30 days from date the
product was originally shipped out to
Some Special Order
products are made custom for each customer
and are non-refundable. Other Special order
items have a Return fee. Each item is
posted by the "Add to Cart" button what the
return policy is. If nothing is mentioned
then returns are accepted and only the
original shipping charge is not refundable.
Returned products must meet criteria
mentioned above in Return Policy.
Return products must be sent by United
States Postal Service "insured" to:
The Viper Store warehouse. Please email us
for the address at
Note: Please realize that Postage,
Shipping and Handling costs are not
refundable under any conditions.
1. Returned products must be
received in new, unused and undamaged
condition. Damaged or used products are not
2. If you are making a return
because of a defect in the product you will
be entitled to receive another
"same" product from TCS upon
receipt of the original product purchased.
3. If you do not receive your
product. Simply contact TCS
and we will trace your product for you.
Keep in-mind that your product might be
delayed because of weather, disaster, strike
or other reasons
outside TCS's control.
If the product is lost or damaged in
shipping from us we will replace the
Keep in mind that we do have to
follow the shippers guidelines on a waiting
period in filing a claim before we ship the
You may be required to fill out a postal
lost or damaged form and fax or send to us.
4. If you are shipping a product
back to us for any reason you are solely
responsible for it's delivery to us in the
If the product is lost or damaged during
shipping you are responsible for obtaining
reimbursement from the shipping company that
Therefore, it is important that you insure
your product for its' full value when you
return ship it to us.
Once you send it, TCS
can not be responsible for the product if it
is damaged or lost .
5. Refunds will be issued within 7
days of product receipt and acceptance by
TCS. Return to: The Crossfire
Store, Returns Department, 13721 Linden
Drive, Spring Hill, FL 34609
6. ABUSE: Although it is our
desire to please all of our customers
TCS will not tolerate fraud of any
If fraudulent purchases or returns are
suspected we will cooperate fully with law
enforcement authorities and any other
applicable government agencies.
Your information is safe with us. It's
simple - We here at TCS do
not provide your sensitive information
such as; name, address, phone number,
email address, or financial information to
any third party without your permission.
The only exception is by court or police
We will communicate with you primarily by
email and if we can not reach you then by
phone. Our contact will only be as
concerning your orders or questions. We
will ask you if you would like to be
notified of TCS sales, new
products or to receive TCS
This is strictly optional and if you sign up
you may cancel at any time.
Phone Contact: 352 688 8160 M-F,
10:00am - 5:00pm Eastern Standard Time